Which role assists with IMPLEMENTATION, USE and ONGOING SUPPORT?

• A. Academic role
• B. Development role
• C. Consultant
• D. Help desk team member

Answer: (C)

Guiding an information system project from planning through deployment, user adoption, and long-term maintenance requires a role that can bridge strategy and hands-on facilitation. A consultant brings that capability: they work with stakeholders to assess needs, map clinical workflows to system features, and design an implementation plan. They lead training, develop user guides, and establish go-live and post-implementation support processes. They stay involved to monitor performance, troubleshoot issues, and drive continuous improvement, ensuring the system is used effectively and remains aligned with clinical workflows. The other roles focus more narrowly: building or configuring the system, pursuing education or research, or handling day-to-day user questions and incident resolution rather than guiding overall implementation and ongoing optimization.