What areas of information will require NEW COMPETENCIES for end users?

• A. New, innovative technologies
• B. Telehealth
• C. mHealth
• D. All of the above

Answer: (D)

As new tools and methods enter practice, end users must develop fresh ways of working to use them safely, effectively, and within regulatory requirements. New, innovative technologies bring unfamiliar interfaces, data streams, and automated features that require training on how to operate them, interpret outputs, and fit them into daily workflows. Telehealth changes how care is delivered and documented, demanding skills in remote communication, virtual assessment, privacy and security practices, and accurate charting within the electronic record. mHealth introduces patient-generated data from mobile devices and apps, which calls for data literacy, evaluating data quality, deciding how to act on alerts, integrating information into the EHR, and educating patients about device use and privacy. Because each area brings distinct competencies, all of the above collectively require new end-user capabilities.